What products are warranted?

Thank you for your interest in the products and services of FORTUNE ONE. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Ebuy.ph During the Warranty Period, our products will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. There are the products that have warranty

  • Fashion
  • Home applance
  • Tools
  • Mobiles & Tablets

Where to go for warranty service?

To obtain warranty service, you must first contact us (email account) to determine the problem and the most appropriate solution for you.


I can exchange or return an item?

When you send your product to us, we’ll verify what kind of service it needs. We’ll either repair it or replace it with a product that's new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information. ,whichever you prefer.Warranty should include what it covers and what are the conditions to be met so that customers can benefit from it, as a company, will do to correct the problems faced by a customer for the products that you sold, products that are still under warranty.Any reasons for warranty service or return need follow our Our Return Policy You may exchange an unused product for an alternative size or item. Contact us for a return authorization number before shipping and include information about your exchange request, e.g., what size or product you want in exchange. You are responsible for all shipping charges associated with exchanges.

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In some cases, the warranty is not provided?

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